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Or Order Number
Please enter any ONE (1) Barcode from a ticket to help us identify your account. Enter 'Not Available' if you can not find your barcode number.
Where would you like to use your Credit?

IF YOU PLAN TO ATTEND THE RESCHEDULED 2020 TEXAS EVENT YOU DO NOT NEED TO FILL OUT THIS FORM. PLEASE HOLD ONTO ALL TICKETS, PARKING, PASSES, CAMPING, ETC. TO USE FOR THE RESCHEDULED EVENT.

REQUESTS FOR EXCHANGES AND REFUNDS MUST BE SUBMITTED WITHIN 30 DAYS FOLLOWING THE RESCHEDULED EVENT DATE ANNOUNCEMENT. 

All Consumer accounts with paid admission tickets (grandstand or infield), camping, fan hospitality, pit passes, etc. are eligible for this offer. 

Using the contact information on your account please fill out the form below to start the process. Once you complete this form our staff will process your credit for the event that you select. If you choose to exchange your credit for a future event you will be eligible for the full amount you paid plus an additional 20%. (Shipping, Handling, and Service Fees are not part of the total paid amount)

Your account number can be found on your event ticket. Please see this page for reference on where to find your account number. Your barcode number will appear just above or below the barcode. Please enter only one (1) barcode from any event ticket on your account in the field provided.

Please allow 2-3 weeks for us to process your request. We will communicate through email and phone using the information you provide.

FAQ's Regarding

Exchange Requests

NASCAR along with track officials are currently reviewing the event schedule and will announce a new date as soon as possible.

We are happy to offer ticketholders an event credit towards a future NASCAR sanctioned event at any Speedway Motorsports owned facility. Event credits will be in the amount paid for all admissions including Tickets (Grandstand or Infield), camping, fan hospitality, pit passes, etc. plus an additional 20% credit on top of your paid amount. If fans are unable to attend another event in 2020 or 2021 we will accept requests for refunds. Event credits or refund requests must be submitted within 30 days following the rescheduled event date announcement.

Complete the exchange request form, which will be available starting Monday, March 16 to select the new event in 2020 or 2021 that you wish to attend, subject to availability.  A ticket representative will contact you to assist with your event selection.

Credits will be available on your account in the next 2-3 weeks. If planning to attend an event within that time we will expedite your request.

Yes, credits will be placed on the ticketholder’s account to be used for a future NASCAR sanctioned event at a Speedway Motorsports owned facility. Credits will be available in the next 2-3 weeks. If selecting a future event within that time we will prioritize requests accordingly.

Ticketholders on file will have the option for a credit, including and additional 20% above the total paid amount, to a future NASCAR sanctioned event at a Speedway Motorsports owned track for 2020 or 2021. If a ticketholder is not able to take advantage of that offer they will have the option to request a full refund of their purchase price. All requests will be reviewed and processed as soon as possible. Refunds may take several weeks to process.

Refunds will be processed back to the credit card used on the original order. Refunds could take up to several weeks to show on your credit card. If tickets were paid using another method of payment, a refund check will be issued and mailed to the ticketholder on file. Refund checks could delay payment even further. Every effort will be made to expedite your refund.

Any future event credits or refunds will only be made to the ticketholder on file with the speedway.

Any paid admission including tickets (Grandstand or Infield), camping, fan hospitality, pit passes, etc., that were purchased in advance on the ticketholder’s account will be eligible for a credit or refund.

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