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All Consumer accounts with paid admission tickets (grandstand or infield), camping, fan hospitality, pit passes, etc. are eligible for this offer. 

Using the contact information on your account please fill out the form below to start the process. Once you complete this form our staff will process your credit for the event that you select. If you choose to exchange your credit for a future event you will be eligible for the full amount you paid plus an additional 20%. (Shipping, Handling, and Service Fees are not part of the total paid amount)

Please allow 2-3 weeks for us to process your request. We will communicate through email and phone using the information you provide.

Ticketholder & Race Fan

Questions Answered

After much discussion with INDYCAR and consultation with our public health officials regarding coronavirus, it has been decided to host the Genesys 300 Saturday, June 6, 2020, at Texas Motor Speedway without fans. We share our fans’ disappointment about how things have turned out amid these unusual circumstances but, along with INDYCAR, have made this difficult decision to ensure the health and safety of our fans.

NASCAR has not set a new date for the 400 NASCAR Gander RV & Outdoors Truck Series Race. We will update our website and share that news on all of our social channels when it becomes available.

Due to the COVID-19 pandemic, all planned fan activities on Speedway property have been cancelled. This includes, but is not limited to, Fan Zone appearances and displays, tweet ups, and any experiences planned to take place inside the Speedway.

We are happy to offer ticket holders an event credit towards a future sanctioned event at any Speedway Motorsports owned facility. Event credits will be in the amount paid for all admissions including Tickets (Grandstand or Infield), camping, fan hospitality, pit passes, etc. plus an additional 20% credit on top of your paid amount. If fans are unable to attend another event in 2020 or 2021, we will accept requests for refunds. Event credits or refund requests must be submitted within 30 days following the rescheduled event date announcement.

Fill out the ticket exchange form to receive your credit for next year’s race.

Credits will be available on your account in the next 2-3 weeks. If planning to attend an event within that time, we will expedite your request.

Yes, credits will be placed on the ticket holder’s account to be used for a future sanctioned event at a Speedway Motorsports owned facility. Credits will be available in the next 2-3 weeks. If selecting a future event within that time, we will prioritize requests accordingly.

Ticket holders on file will have the option for a credit, including and additional 20% above the total paid amount, to a future sanctioned event at a Speedway Motorsports owned track for 2020 or 2021. If a ticket holder is not able to take advantage of that offer they will have the option to request a full refund of their purchase price. All requests will be reviewed and processed as soon as possible. Refunds may take several weeks to process.

Refunds will be processed back to the credit card used on the original order. Refunds could take up to several weeks to show on your credit card. If tickets were paid using another method of payment, a refund check will be issued and mailed to the ticketholder on file. Refund checks could delay payment even further. Every effort will be made to expedite your refund.

Any future event credits or refunds will only be made to the ticket holder on file with the speedway.

Any paid admission including tickets (Grandstand or Infield), camping, fan hospitality, pit passes, etc., that were purchased in advance on the ticket holder’s account will be eligible for a credit or refund.

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